Since all of our items are hand made each piece will have slight variations. With that said, if you are not completely satisfied with your creation please contact Rox-anne with your return details and return your unworn item in the original packaging within 14 days for a full refund minus any shipping costs you may have paid. Customer pays for return shipping.
Changed your mind? Would rather have the Antler instead of the flower bracelet? Wrong size ring? No problem! Contact Rox-anne with your return/exchange details, ship item back (customer pays for shipping cost) and once we receive it we will send you your exchanged item free of charge and refund / charge any difference in cost minus shipping fees.
With the changing sales tax laws we are currently not collecting sales tax. Our accountant is advising us how to proceed on this subject. Meanwhile, the customer is responsible for any use tax your state (if you are one of the lucky ones who lives in a state that charges sales tax) may impose.
Buying a gift? No problem! If you need to return an item that you purchased for a gift please contact Rox-anne with the return details.
Return Policy for the Christmas holiday season: any item purchased between November 25, 2019 and January 15, 2020, unworn and in original packaging, may be returned for full refund, minus any shipping costs you may have paid. Customer pays for return shipping.
Contact Rox-anne for any custom orders. Custom orders generally take between 7-14 business days. However some items may take longer, depending upon the design, as each piece is hand made.
Free Shipping is automatically applied for orders over $100.00. Local customers may choose to pick up items at 100 Basin Street, Basin MT 59631 with scheduled pick up. For orders less than $100.00 there is a $8.00 shipping & handling charge. We ship all packages Unites States Postal Service. All orders that are in stock will ship within 2-3 business days. For items that are on backorder please allow 7-10 business days plus shipping time. For an item that is expected to take longer it will specify in the description section on the item page.
WHAT INFORMATION DO WE COLLECT?
We will collect and maintain personal information provided by its users, including their names, addresses, mobile telephone numbers, email addresses. The amount of information you provide is completely voluntary; however, providing less information might limit a user’s ability to access all of the site’s features.
Usage and analytics data
Rox-anne LLC collects usage information in order to assess how users access and utilize our site. This data is valuable to our company for various internal purposes, including troubleshooting and improving the site’s functionality. The information we collect might include the user’s Internet service provider, type of web browser or operating system, IP address, viewed pages, time and duration of site visits, crash logs, and other information relating to site usage.
Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. Please note, however, that certain features of the site might not function if you delete or disable cookies. THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO COLLECT ANY INFORMATION STORED ON THE HARD DRIVE.
HOW WE USE YOUR DATA
We must collect user information in order to ship our products.
Customer service and follow-up
Rox-anne uses user information to provide customer support services, including dealing with guarantees, returns, repairs, replacements, billing and payment issues, or other matters. We might also collect user information for routine follow-ups in order to assess customer satisfaction.
Wr may use personal information for periodic general announcements to our users. These can include notifications, updates regarding our company or our web site and marketing communications.
Third party service providers
Rox-anne LLC might need to use personal user data in connection with website maintenance, upgrades, new releases, or analytics data review or compilation. Rox-anne LLC will be required to share user data with any third-party service providers that it might engage to assist in these efforts.
Rox-anne LLC will use all necessary measures to protect the security of our customers data. However, it’s impossible for us to completely guarantee that user data will be immune from malicious attack or compromise; as such, the users should understand that their transmission of personal data is always at their own risk.
HOW DOES ROX-ANNE LLC SHARE YOUR DATA
COMPLIANCE WITH LAWS
USERS OWN DATA SAFE KEEPING
As a reminder, users should carefully protect their personal information that they submit on our site — including passwords, usernames, location, images, and videos — so that third parties can’t manipulate their accounts or assume their identities.